Refund policy
At EZY Lion, we are committed to maintaining the quality, safety, and integrity of the products we offer.
Due to the nature of botanical and functional products, all sales are final, and we do not accept returns or offer refunds.
Why We Do Not Accept Returns
The products available on EZY Lion are consumable and sensitive in nature.
To ensure:
- product safety
- authenticity
- consistent quality standards
we are unable to accept returned items once they have been shipped.
We encourage customers to review product details carefully before placing an order.
Exceptions
While all sales are final, we will address the following situations:
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- Include your order number
Upon review, we may offer:
- a replacement
- or store credit
Incorrect Orders
If you receive an incorrect item:
- Notify us within 48 hours of delivery
- We will work to correct the issue promptly
Non-Eligible Situations
We do not offer refunds or replacements for:
- Change of mind
- Product preference or dissatisfaction
- Orders placed incorrectly by the customer
- Normal product variation
- Packages marked as delivered by the carrier
Shipping-Related Issues
Once an order has been transferred to the carrier:
- EZY Lion is not responsible for lost or stolen packages
- Shipping delays are outside our control
We recommend selecting signature confirmation for added security.
Policy Integrity
EZY Lion reserves the right to:
- Refuse any claim that does not meet the above criteria
- Deny requests suspected of fraud or abuse
Contact Us
For any order-related concerns, please contact:
Email: retail@ezylion.com
Include:
- Full name
- Order number
- Description of the issue